Service Disruption – Core Router Outage

All services are fully operational again. The connectivity issue affecting our Core Router has been resolved, and we have confirmed that all systems are responding normally. Following the network adjustments (MTU/packet size), the new resilient DNS resolver with caching, and the increased capacity for concurrent requests, we have monitored the platform and observed stable performance across all services. We will continue to keep an eye on the system to ensure everything remains stable. Thank you again for your patience throughout this disruption. No data was lost.

A connectivity issue in our hosting provider's network caused larger data packets to be dropped in transit (an MTU issue). As a result, requests could only be answered partially or with delay. This was amplified by temporarily disrupted DNS name resolution and by server capacity for concurrent requests that was set too low. Resolution We adjusted the network parameters (packet size/MTU) so that data packets are transmitted reliably again. We set up a dedicated, resilient DNS resolver with caching, and increased the capacity for concurrent requests. We apologize for the inconvenience. No data was lost.

We are currently experiencing a service disruption caused by an issue with our Core Router. As a result, several of our services are only partially reachable or fully unavailable at this time. Root cause (under investigation): • Core Router infrastructure Our team is actively working on resolving the issue and restoring full functionality as quickly as possible. We will post further updates here as soon as new information is available. Thank you for your patience and understanding.