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criticalResolved

Elevated Load Times on EXBIL Cloud, Homepage & Reselling Portal

Created: July 18, 2026 at 02:57 PMResolved: July 20, 2026 at 06:03 PM

Timeline

resolvedJul 20, 2026, 06:03 PM

The issue has been resolved. Earlier today, unusually high CPU utilization on one of our host systems caused significantly increased load times across EXBIL Cloud, the EXBIL Homepage, and the Reselling Portal. Affected users may have experienced slow page loads and delayed responses. Our team identified a single workload consuming excessive host resources and took corrective action to restore normal performance. All services are now operating as expected. Thank you for your patience while we worked through this.

identifiedJul 18, 2026, 03:07 PM

We have identified unusually high CPU utilization on one of our host systems, which is causing significantly increased load times across EXBIL Cloud, the EXBIL Homepage, and the Reselling Portal. As a result, affected users may experience slow page loads and delayed responses. Our team has traced the issue to a single workload consuming excessive host resources and is actively working to restore normal performance. Further updates will follow shortly. Thank you for your patience.

ReportJul 18, 2026, 02:57 PM

We are currently seeing significantly increased load times across EXBIL Cloud, the EXBIL Homepage, and the Reselling Portal. Affected users may experience slow page loads and delayed responses. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Further updates will follow as soon as we have more information. Thank you for your patience.